Privacy & Refund Policy
SOLID LOGISTICS SP website is owned by SOLID LOGISTICS SOLUTION POLAND. , which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by SOLID LOGISTICS SP, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using SOLID LOGISTICS SP website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the SOLID LOGISTICS SP, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@solidlogisticsp.eu.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@solidlogisticsp.eu.
Refunds policy
Solid Logistics Refund Policy for Storage and Logistics
At Solid Logistics, we are committed to providing transparent and fair services to all our clients. To ensure clarity and mutual understanding, we have outlined our refund policy for storage and logistics services as follows:
Effective Date of Storage Payment
The payment for storage services will become effective and start accumulating from the moment the first drop of petroleum product is injected into the allocated tank. This ensures that our clients are only charged for the actual use of the storage facilities.Unused Storage Tanks
If the allocated storage tanks remain unused, meaning they are "clean and empty" and no petroleum product has been injected, the LESSEE has the right to request a refund.
Refund Request Procedure
Initiating a Refund Request: The LESSEE must formally request a refund by contacting our customer service department. This can be done via email, phone, or through our online portal.
Verification Process: Upon receiving the refund request, Solid Logistics will verify the status of the allocated tanks to confirm that they have remained unused. This involves checking our storage records and conducting a physical inspection if necessary.
Processing the Refund: Once the verification is complete and the unused status is confirmed, Solid Logistics will process the refund promptly. The refund will be issued to the original method of payment or another agreed-upon method.
Timeline for Refund: Refunds will be processed within [specific number of days, e.g., 30 days] from the date of the verified request. The LESSEE will be notified once the refund has been processed.
Terms and Conditions
Partial Usage: If the storage tanks have been partially used, the refund will be calculated based on the unused portion of the storage capacity. The LESSEE will only be charged for the used capacity.
Contractual Obligations: Any contractual obligations or minimum storage periods agreed upon in the service contract must be adhered to. Refunds will be subject to these terms.
Administrative Fees: An administrative fee may be applied to process the refund request. This fee will be clearly communicated to the LESSEE during the refund request process.
Contact Information
For any questions or to initiate a refund request, please contact our customer service department at:
Email: refunds@solidlogisticsp.eu
Phone: +48 537429778
Online Portal: Solid Logistics SP Refund Portal
Commitment to Customer Satisfaction
Solid Logistics SP is dedicated to ensuring customer satisfaction and maintaining a high standard of service. We value the trust our clients place in us and strive to resolve any issues promptly and fairly.
By adhering to this refund policy, we aim to provide our clients with confidence and peace of mind in using our storage and logistics services.